Frequently asked questions

Impressum
Why you can trust us?
Is there a "real" store?
Is shipping possible to my country?
How long takes the delivery?
Who is the supplier?
How much are the shipping costs?
How do I pay?
May I pay in Dollars or any other currency?
May I return goods?
What to do with damaged items?
picture credits

 

TOPGEO Mineralienhandel GmbH
(German for "TOPGEO minerals ltd.")
Dr. Petr Zajicek
Gersbach 10
74589 Satteldorf
Germany
 
Telephone: +49 7950 1345
Telefax: +49 7950 8483
eMail: topgeo.gmbh@t-online.de
 
Commercial register: HRB 671194 Amtsgericht Ulm
VAT-Id: DE147815490
 

We understand if new customers had worries to order on foreign website. Here, we hope to give you a better feeling :-) Our company is registered and located in Satteldorf, Germany. You may check the official commercial register on http://www.handelsregister.de (available in several languages). Use "Normal search". Type of Register: "HRB", Register number: "671194", Register court: "Ulm". Click on "find". Entity data ("UT") is free of charge. As you see, we are some years on the market already. Detailed information in this register is available for a small fee.
You may further validate our VAT number on http://ec.europa.eu/taxation_customs/vies/vieshome.do?selectedLanguage=EN, select member state "Germany" and type VAT number "DE 147815490". Finally, you could check, that the domain topgeo.de is really ours on http://www.denic.de (English version available)
We don't hide behind a cryptic post box address, you are invited to visit us in person!. We have expertise. Our company's head Petr Zajicek is in the Moldavite business for decades and holds a PhD in geology.

 

You pass credit card data directly to Paypal, we just get the money through their system. So ordering on our website is safe, because you only type in your shipping address.
 

You're welcome to visit our showroom in Satteldorf, Germany or meet us at the big shows like Tucson.
 

We deliver to all countries worldwide.
 

Items on stock are sent within 3 days after we have received the payment.
To get an impression about transit times, have a look in DHL country information (pdf)
 

For most parcels our logistic partner is Deutsche Post / DHL. Thus, in your country the local post is the deliverer (for example U.S. postal service), sometimes a special courier especially if you choose express option
FedEx is possible upon request.
 

Shipping costs depend on destination, size, weight and value. Please find an overview in our Shipping cost tables (pdf file)
 

We accept payments in advance to our bank account (potential charges to customer's expense) or via Paypal.
Please note:
To non-European customers we recommend Paypal - no further fees and instant payment.
 

It's possible, we also name the total price in USD. Because the rates are always changing and we get not the best rates here, we please you to pay always in Euros (Paypal allows it without problems).
The prices on our website are calculated with a, probably outdated, rate EUR:USD = 1:Of course, Paypal will charge you with the actual rate.
 

You may return goods within 14 days after receiving them. If you want to send something back, contact us BEFORE!
 

For obvious damages of the closed parcel please complain directly to the supplier. In other cases please take adequate photos and contact us with a detailed description.
 
PHOTOCASE
Moldavit Anh‰nger Gravur:
Michael B¸hrke / Quelle PHOTOCASE
Moldavit Anh‰nger Rohstein / Gold:
Michael B¸hrke / Quelle PHOTOCASE
Moldavit Anh‰nger Elfengespinst:
momosu, art.ig / Quelle PHOTOCASE
Moldavit Anh‰nger Clips / Rohstein:
parcival24 / Quelle PHOTOCASE
Moldavit Anh‰nger Silberrand:
stern / Quelle PHOTOCASE
Moldavit Facettenschliffe:
MasterP / Quelle PHOTOCASE
Moldavit Donuts:
cinematic, art.ig / Quelle PHOTOCASE
Moldavit Trommelstein:
MasterP / Quelle PHOTOCASE
Schwefel handpoliert:
elke / Quelle PHOTOCASE
Fossilien:
Dominik D‰twyler / Quelle PHOTOCASE
 

 


 

 
 
TOPGEO Mineralienhandel GmbH
Dr. Petr Zajicek
Commercial register:
HRB 671194 Amtsgericht Ulm
VAT-Id: DE147815490
Gersbach 10
74589 Satteldorf
Germany
Telephone: +49 7950 1345
Telefax: +49 7950 8483
eMail:
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