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Frequently asked questions
Impressum |
| Impressum TOPGEO Mineralienhandel GmbH (German for "TOPGEO minerals ltd.") Dr. Petr Zajicek Gersbach 10 74589 Satteldorf Germany Telephone: +49 7950 1345 Telefax: +49 7950 8483 eMail: topgeo.gmbh@t-online.de Commercial register: HRB 671194 Amtsgericht Ulm VAT-Id: DE147815490 |
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Why you can trust us? We understand if new customers had worries to order on foreign website. Here, we hope to give you a better feeling :-) Our company is registered and located in Satteldorf, Germany. You may check the official commercial register on http://www.handelsregister.de (available in several languages). Use "Normal search". Type of Register: "HRB", Register number: "671194", Register court: "Ulm". Click on "find". Entity data ("UT") is free of charge. As you see, we are some years on the market already. Detailed information in this register is available for a small fee. You may further validate our VAT number on http://ec.europa.eu/taxation_customs/vies/vieshome.do?selectedLanguage=EN, select member state "Germany" and type VAT number "DE 147815490". Finally, you could check, that the domain topgeo.de is really ours on http://www.denic.de (English version available) We don't hide behind a cryptic post box address. You are invited to visit us, not only in our showrooms. You'll also find us among the exhibitors at the Munich mineral show (Germany, http://www.mineralientage.de) or the Tucson mineral show (USA, http://www.eigmfs.com/vendors.php). We have expertise. Our company's head Petr Zajicek is in the Moldavite business for decades and holds a PhD in geology. You pass credit card data directly to Paypal, we just get the money through their system. So ordering on our website is safe, because you only type in your shipping address. Most of our customers keep private where they bought their stones, but here are two public references: http://earth-richard.blogspot.com/2009/06/dendrites-from-germany.html (English), www.tentensen.com/shop/moldavite.html (Japanese). |
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Is there a "real" store? You're welcome to visit our showroom in Satteldorf, Germany or meet us at the big fairs in Munich, Tucson, Tokyo, ... |
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Is shipping possible to my country? We deliver to all countries worldwide. |
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How long takes the delivery? Items on stock are sent within 3 days after we have received the payment. To get an impression about transit times, have a look in DHL country information (pdf)Smaller parcel can be speeded up by an express option for EUR 6.00 |
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Who is the supplier? For most parcels our logistic partner is Deutsche Post / DHL. Thus, in your country the local post is the deliverer (for example U.S. postal service), sometimes a special courier especially if you choose express option Within Europe some parcels are shipped with DPD. If it's urgent, FedEx is possible! |
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How much are the shipping costs? Shipping costs depend on destination, size, weight and value. Please find an overview in our Shipping cost tables (pdf file) |
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How do I pay? We accept payments in advance to our bank account (potential charges to customer's expense) or via Paypal. Please note: To non-European customers we recommend Paypal - no further fees and instant payment. |
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May I pay in (US) Dollars or any other currency? It's possible, we also name the total price in USD. Because the rates are always changing and we get not the best rates here, we please you to pay always in Euros (Paypal allows it without problems). The prices on our website are calculated with a rate EUR:USD = 1:1.4 |
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May I return goods? You may return goods within 14 days after receiving them. If you want to send something back, contact us BEFORE! |
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What to do with damaged items? For obvious damages of the closed parcel please complain directly to the supplier. In other cases please take adequate photos and contact us with a detailed description. |
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Picture credits Thanks to the photographers for the following pictures: Moldavit Tiergravuren: Michael Bührke / Quelle PHOTOCASE Moldavit Anhänger Gravur: Michael Bührke / Quelle PHOTOCASE Moldavit Anhänger Rohstein / Gold: Michael Bührke / Quelle PHOTOCASE Moldavit Anhänger Elfengespinst: momosu, art.ig / Quelle PHOTOCASE Moldavit Anhänger Clips / Rohstein: parcival24 / Quelle PHOTOCASE Moldavit Anhänger Silberrand: stern / Quelle PHOTOCASE Moldavit Facettenschliffe: MasterP / Quelle PHOTOCASE Moldavit Donuts: cinematic, art.ig / Quelle PHOTOCASE Moldavit Trommelstein: MasterP / Quelle PHOTOCASE Schwefel handpoliert: elke / Quelle PHOTOCASE Fossilien: Dominik Dätwyler / Quelle PHOTOCASE |