Frequently asked questions

Company details Is there a retail store?
When will I receive confirmation and payment details?
Is shipping possible to my country?
Are different invoice and shipping addresses possible?
How long does the delivery take?
Who is the supplier?
How much are the shipping costs?
How do I pay?
May I pay in Dollars or any other currency?
May I return goods?
What to do with damaged items?
Note on the German battery act
picture credits
 

Company details

TOPGEO Mineralienhandel GmbH

president: Dr. Petr Zajicek
Gersbach 10
74589 Satteldorf
Germany
 
Telephone: +49 7950 1345
Telefax: +49 7950 8483
eMail: topgeo.gmbh@t-online.de
 
Commercial register: HRB 671194 Amtsgericht Ulm
VAT-Id: DE147815490
 

TOP GEO retail store

You're welcome to visit our showroom in Satteldorf, Germany. We're located between Stuttgart and Nuremberg, close to the famous medieval town Rothenburg/Tauber, only few minutes to the highway crossing A6/A7. Presented on several hundreds square meters you may view our sortiment. Please contact us before your visit as we have flexible opening hours.
 

Order confirmation email

Usually we send the confirmation email containing payment details within one day. Each order is manually checked before confirmation.
Sometimes we receive shopping carts with incorrect email address and rarely spam filters catch our emails. If you did not receive our confirmation please give us a short notice to mail@topgeo.com.
 

Delivery destinations

Generally we deliver to all countries worldwide. If this is impossible in particular cases we'll let you know after receiving your shopping cart.
 
 

Different invoice and shipping addresses

The invoice address may deviate from the shipping address, please use the comment field in the shopping cart.
Important for Paypal payments: The Paypal shipping address has to be the same as given in our shopping cart.
 

Delivery time

Items on stock are sent within 3 days after we have received your payment into our Paypal or German bank account.
To get an impression about transit times, have a look in DHL country information (pdf)
 

Delivery service

For most parcels our logistic partner is Deutsche Post / DHL. Thus, in your country the local post will deliver (for example U.S. postal service).
FedEx is possible upon request at additional costs.
 

Shipping costs

Shipping costs depend on destination, size, weight and value. Please find an overview in our Shipping cost tables (pdf file)
 

Payment options

We accept payments in advance to our bank account (potential charges to customer's expense) or via Paypal.
Please note:
To non-European customers we recommend Paypal - no further fees and instant payment.
Credit cards are possible only connected to Paypal.
 

Currency

You can choose on the right to show prices in USD, the conversion rate behind might be outdated. Please pay in EURO (what is possible in Paypal), Paypal will charge you with the actual rate.
 

Returnment policy

Consumers (according to §13 BGB) may return goods within 14 days after receiving. If you like to return please contact us BEFORE!
For returns from outside the European Union shipping costs in both directions will NOT be refunded.
 

Damage

For obvious damages of the closed parcel please complain directly to the supplier. In other cases please take adequate photos and contact us with a detailed description.
 

Note on the German Battery Act – BattG

With respect to the sale of batteries / accumulators or of devices containing batteries / accumulators, the German Battery Act requires TOP GEO Mineralienhandel GmbH to advise you of the following:
Pursuant to this law, end users are obliged to return used batteries. Batteries may be returned free of charge to the seller or to specific collection points (e.g. municipal recycling centres or retailers) after use. You also may return used batteries to the seller by stamped mail; the seller will refund the postal charges to you.
The symbols on batteries have the following meanings: The crossed-out waste bin means that this battery must not be thrown into the household waste:
  • Pb = battery contains more than 0.004% (mass percentage) of lead
  • Cd = battery contains more than 0.002% (mass percentage) of cadmium
  • Hg = battery contains more than 0.0005% (mass percentage) of mercury
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    Picture credits

    PHOTOCASE
    Moldavit Anh‰nger Gravur:
    Michael B¸hrke / Quelle PHOTOCASE
    Moldavit Anh‰nger Rohstein / Gold:
    Michael B¸hrke / Quelle PHOTOCASE
    Moldavit Anh‰nger Elfengespinst:
    momosu, art.ig / Quelle PHOTOCASE
    Moldavit Anh‰nger Clips / Rohstein:
    parcival24 / Quelle PHOTOCASE
    Moldavit Anh‰nger Silberrand:
    stern / Quelle PHOTOCASE
    Moldavit Facettenschliffe:
    MasterP / Quelle PHOTOCASE
    Moldavit Donuts:
    cinematic, art.ig / Quelle PHOTOCASE
    Moldavit Trommelstein:
    MasterP / Quelle PHOTOCASE
    Schwefel handpoliert:
    elke / Quelle PHOTOCASE
    Fossilien:
    Dominik D‰twyler / Quelle PHOTOCASE
     

     


     
    
     
     
    TOPGEO Mineralienhandel GmbH
    Dr. Petr Zajicek
    Commercial register:
    HRB 671194 Amtsgericht Ulm
    VAT-Id: DE147815490
    Gersbach 10
    74589 Satteldorf
    Germany
    Telephone: +49 7950 1345
    Telefax: +49 7950 8483
    eMail:
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